Frequently Asked Questions

ORDERING

How do I place an order?
You can order online at stunningswedding.com or visit one of our stores.

How do I know if an item is in stock?
All items shown online are available in our stores. For specific availability, please contact us.

Can I reserve an item online?
No, reservations are only available in-store.

DELIVERY & COLLECTION

How long does delivery take?
Standard delivery takes 3-5 working days.

Can I collect my order in-store?
Yes, you can select in-store collection at checkout.

Do you offer international delivery?
No, we currently only deliver within the country.

RETURNS & EXCHANGES

Can I return or exchange my item?
Yes, unworn items with tags can be returned within 28 days.

How do I return an item?
You can return items in-store or by post.

How long do refunds take?
Refunds are processed within 10 working days.

ALTERATIONS

Do you offer alterations?
Yes, our stores provide alteration services.

How long do alterations take?
Alterations usually take 2-3 weeks.

PAYMENT

What payment methods do you accept?
We accept all major credit/debit cards and in-store payments.

Can I pay in installments?
No, we do not offer installment plans.

STORES

Where are your stores located?
Visit stunningswedding.com for store locations.

Do I need an appointment to visit?
No, appointments are not required.

OTHER QUESTIONS

Can I cancel my order?
Orders can be canceled within 24 hours of placement.

Do you offer gift vouchers?
Yes, gift vouchers are available in-store.

How do I care for my dress?
Follow the care instructions provided with your purchase.

For more details, visit stunningswedding.com.